Protection of Your Personal Data
at 560bet

1. Collection of Personal Information

560bet collects your personal information when you register an account, use our services, make financial transactions, or contact our support team. This collection process occurs directly through your actions on our platform.

The types of information we collect include:

• Identity information: full name, date of birth, MyKad number or valid identification document
• Contact information: email address, mobile number, residential address
• Account information: username, password (stored in encrypted form), activity history
• Financial information: payment methods used, deposit and withdrawal history
• Technical information: IP address, web browser type, device operating system, session activity logs
• Communication information: records of correspondence between you and our support team

We only collect information that is necessary to operate our services safely and to comply with applicable regulatory requirements.

2. Purpose of Using Information

The personal information we collect is used exclusively for legitimate purposes directly related to the provision of 560bet services. We do not use your data for purposes beyond the scope stated in this policy.

Your information is used for the following purposes:

• To verify your identity during account registration and the Know Your Customer (KYC) process
• To process deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, and to carry out withdrawals within 1 hour
• To send transaction notifications, account updates and relevant bonus information
• To provide 24/7 customer support via live chat and email
• To detect and prevent fraud, money laundering and platform abuse
• To comply with legal obligations and the regulatory requirements of our international licensing
• To improve the user experience and enhance the overall quality of our services

When you register a 560bet account, you may also choose to receive marketing communications relating to bonus offers such as a 100% first deposit bonus of up to RM1,500 and our VIP programme. The option to stop receiving such communications is available at any time.

3. Payment-Related Information

The security of your financial transactions is an absolute priority for 560bet. Our platform processes payments through secure and recognised channels to ensure every ringgit you transact is protected throughout the process.

We accept deposits and withdrawals through the following methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency including USDT, BTC and ETH. The minimum deposit for all methods is RM10, while the minimum withdrawal is RM50.

Regarding the handling of payment data:

• Your bank account and e-wallet information is not stored in full on our servers
• Payment processing is handled through payment gateway providers that maintain their own security standards
• Every transaction is recorded for audit and verification purposes as required by regulatory bodies
• Transaction records are retained for the period stipulated by international licensing requirements

4. Data Sharing and Disclosure

560bet does not sell, rent or transfer your personal data to any third party for marketing or commercial purposes. We value the trust you place in us and take this responsibility seriously.

However, there are limited situations where we may need to share your information with certain parties:

• Third-party service providers that assist in operating our platform, such as payment processors and technology service providers, subject to strict confidentiality agreements
• Regulatory bodies and legal authorities when we are required to do so under law or a court order
• Fraud prevention and identity verification agencies to maintain the integrity of the platform
• Business partners in corporate transactions such as mergers or acquisitions, subject to confidentiality protections

In all of the above situations, we ensure that the receiving party is subject to data protection obligations comparable to our own standards.

5. Cookies and Tracking Technologies

560bet uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.

The types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session verification and account security. These cookies cannot be disabled.
• Preference Cookies: Store your settings such as language preference and display layout to provide a more personalised experience.
• Analytics Cookies: Help us understand how users interact with our platform so we can make continuous improvements.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the 560bet platform. We recommend keeping essential cookies active for the best user experience.

6. Data Security Measures

Protecting your personal data from unauthorised access, loss, destruction or disclosure is a core responsibility of 560bet. We invest in comprehensive security infrastructure to keep your data secure at all times.

The security measures we practise include:

• End-to-end encryption using SSL/TLS protocols for all data communications between the platform and servers
• Role-based access controls ensuring only authorised staff can access sensitive data
• Continuous system monitoring to detect any suspicious activity or intrusion attempts
• Regular data backups and tested disaster recovery procedures to ensure service continuity
• Periodic security audits by independent parties to identify and address any system vulnerabilities
• Mandatory data protection training for all staff who handle user information

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage users to also take precautions such as using strong passwords and not sharing login credentials with anyone.

7. Data Retention Period

560bet retains your personal data for as long as your account is active and for the period required thereafter to comply with legal obligations, resolve any disputes, and enforce our agreements.

In general, our data retention principles are as follows:

• Active account data is retained for as long as the account remains active and in use
• Financial transaction records are retained for the period stipulated by applicable licensing and legal requirements
• Customer support communication logs are retained for a reasonable period for quality control and dispute resolution purposes
• When an account is closed at the user's request, data that is not required for legal purposes will be deleted within a reasonable period of time.

You may request more information about the data retention period specific to your account by contacting our support team.

8. Protection of Minors

The 560bet platform is strictly prohibited for users under the age of 21. We take seriously our responsibility to ensure that our platform cannot be accessed by those who are not legally eligible.

Protection measures we practise:

• Mandatory age verification during account registration through identity document checks
• We do not knowingly collect or store any personal data from individuals under the age of 21
• If we find that an account has been registered by an underage individual, the account will be suspended immediately and the related data will be deleted
• Parents or guardians who are concerned about their children's use of the platform are encouraged to contact our support team

9. Changes to This Privacy Policy

560bet reserves the right to update or amend this Privacy Policy at any time. Changes may be required due to legal updates, changes in our business practices, or improvements in the way we protect user data.

When material changes are made to this policy:

• We will update the "Last Updated" date shown at the top of this page
• A notice will be sent by email to the address registered with your account
• In-platform notifications will also be displayed to ensure you are aware of the changes
• For significant changes, we may require you to re-confirm your acceptance before you can continue using the service

We encourage you to review this Privacy Policy periodically to ensure you are always informed about how we handle your personal information. Continued use of the 560bet platform after changes take effect will be considered as your acceptance of the updated terms.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, the 560bet team is ready to assist you.

You may submit the following matters through our support channels:

• A request to access or receive a copy of the personal data we hold about you
• A request to correct inaccurate or outdated information in our records
• A request to delete your personal data (subject to applicable legal requirements)
• An objection to any data processing that you feel is inappropriate or unlawful
• Any complaint relating to a privacy breach that may have occurred

The 560bet support team operates 24 hours a day, 7 days a week via live chat and email in Malay and English. We aim to respond to every privacy-related query within a reasonable time.